Always Assume the Best
The Aaron LeBauer ShowFebruary 09, 2024x
25
12:0827.76 MB

Always Assume the Best

When someone cancels an appointment in your clinic, assume they just had a scheduling conflict. Don’t go into it thinking they are having buyer’s remorse. When someone no shows, don’t take it personally. Things like this happen to the best of us. 

Try to put yourself in the other person’s shoes. Try to look at it from their perspective. Before you respond, sit for a minute and think about the possible reasons something happened.


Assume the other person has the best intentions. 



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[00:00:00] Welcome to the Aaron Lebauer show.

[00:00:07] This is the number one show for passionate physical therapy and healthcare entrepreneurs

[00:00:11] looking to level up their income and impact on the world.

[00:00:15] If that's you, then you're in the right place.

[00:00:18] So sit back, chill out, and let's get into the show.

[00:00:22] Hey, what's up?

[00:00:26] Welcome to the Aaron Lebauer show. or next week at the same time, which one works best for you? Call me back and let me know which one works best for you. Or you message them that. We get them back on the phone. We just assume that they were just canceling because something came up last minute and they're not ready to reschedule versus they've had buyers for Morse and the ready to quit. Maybe after the second or third visit when they do that, they have had buyers for Morse and the ready to quit and we fix that some other way in a sales training.

[00:01:42] But just assume the best intentions.

[00:01:45] Just assume the best.

[00:02:43] five or six minutes late getting it and the person wasn't there. And so I assume that it was me that was late and they were like, well, Aaron's not here,

[00:02:48] so I'm going to bounce.

[00:02:50] And so then I send an email and message on social media, never heard back.

[00:02:53] So I assume that was my fault, but after getting that back, I realized maybe they weren't there

[00:03:00] either.

[00:03:01] So it happens to the best. Well, then we go and this is when I was riding, I went riding grants. I was contacting companies to get free gear. And we had this company, KHS had given us, was giving us free bikes. And it was the first year they were doing it.

[00:04:21] And I was the best person on the team.

[00:04:22] I was raising the money and the sponsorship for the team.

[00:04:26] And it was me and Phil, one for me, but I let them have it first. And you know, like I did a lot of stuff. I raised money, I got them a deal, I got them free gear. Like we had, we each got like five sets of tops and bottom bibs and jackets and arm warmers and all that stuff. I made sure he was good to go. And guess what?

[00:05:40] January rolls around and he's complaining about the bike.

[00:05:42] Why don't I have a bike?

[00:05:43] Why did Phil get a carbon bike?

[00:05:45] I'm like, well, it wasn't in your volume and tonality, you're missing those things. So

[00:07:01] try to put yourself in their shoes and see like, what did they mean? You like, oh, fire this away. Like dream 100 when you're making marketing connections and you're going out and the owner of a gym says, yeah, I'd love to do a workshop with you and you follow up with them and you don't hear back from them for a month. You don't hear back from them for weeks. You know, don't assume that they don't like you.

[00:08:20] Assume that they're busy.

[00:08:22] Assume that they've got fires of their own

[00:08:23] they're putting out and a 30-minute conversation? You know, I've got two minutes

[00:09:41] You know, I've got 15 minutes. I'll be in the area next Friday

[00:09:44] Would it be crazy to ask if I could stop by?

[00:10:43] that we really need to look at these things and understand, where's this other person coming from?

[00:10:45] And how do we create a win-win out of it?

[00:10:46] And don't let people drag you into the mud

[00:10:49] on social media either.

[00:10:50] Because they will when you're doing it right.

[00:10:52] Like I said, just assume the best possible outcome.

[00:10:55] Because if it isn't, you'll find that out.

[00:10:57] But if it is, you know, like, dude,

[00:11:00] you just won an extra bonus, right?

[00:11:03] Versus dismissing it from the beginning.

[00:11:07] All right, I think that's it.