Most private practice owners know they need a good billing department but very few know how to actually manage one.
In this episode of the Private Practice Owners Club, Nathan Shields and Adam Robin break down one of the biggest hidden profit leaks in private practice: poor billing oversight. Whether your billing is handled in-house or outsourced, simply trusting your biller isn't enough. As an owner, you need to understand the numbers, ask better questions, and establish accountability.
Nathan and Adam share hard-earned lessons from years of losing—and eventually recovering—hundreds of thousands of dollars by learning how to manage the revenue cycle more effectively.
In this episode, you'll learn:
- Why billing is one of the biggest hidden profit leaks in private practice
- The costly mistake of relying solely on your billing company
- The essential reports every owner should review every month
- How to run productive billing accountability meetings
- The KPIs that actually matter collections, denial rates, and AR aging
- Benchmarks every billing department should be hitting
- Why denial rates are the leading indicator of billing performance
- How front desk processes directly impact your revenue cycle
- What separates average billers from truly exceptional ones
- How to build stronger communication between your front desk and billing team
- The leadership mindset required to take ownership of your clinic's financial health
If you've ever wondered whether your billing department is leaving money on the table, this episode provides a practical framework to take back control of your revenue cycle and protect your clinic's profitability.
Join us at the High-Performance Practice Conference and learn proven systems to build a more profitable, efficient private practice.
Love the show? Subscribe, leave a review, and share this episode with another private practice owner.
Explore more resources from the Private Practice Owners Club:
Love the show? Subscribe, rate, review, and share! https://ptoclub.com/
Register for the Private Practice Owners Club conference now at https://ppoclubevents.com/home-page-2026