What kind of owner would you be if you could address every issue that needed to be addressed with every team member in a timely manner? How would that change your clinic? How would that change the culture? Holding hard conversations doesn't come naturally and takes some work but is possible. In this episode with Jenna Gourlay, PT, DPT we discuss what it takes to make those conversations easier and more productive. A focus on transparency, numbers vs emotions, and maintaining curiosity are critical aspects to having productive conversations in spite of their severity. Hopefully this episode provides the tools to help you be successful in your future conversations.
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