Physical therapists don't receive specific training on how to sell a plan of care, how to talk to a patient who frequently cancels or is a no-show, or how to keep a patient engaged in their care. As a long-time owner and VP of Operations for a multi-clinic facility, Ronny Varga learned that his provider team needed more training, not in becoming better clinicians, but in becoming better communicators. Ronny consistently trained his team on communication, giving them the tools they needed to improve patient compliance, significantly improving patient results and clinical productivity. In this episode, he shares some of the insights he learned and is now teaching other owners and providers.
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