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Maximizing New Patient Flow: Converting Referrals To New Patients
Private Practice Owners Club Podcast & CoachingDecember 07, 202300:45:12

Maximizing New Patient Flow: Converting Referrals To New Patients

While PT owners focus on marketing to get new patients in the door there is a crucial step that can be overlooked – the conversion process from referral to the patient actually showing up for the initial eval. It is in this transition that the capability and processes of the front desk personnel can be exposed and decrease the number of new patients you could be seeing. In spite of your best marketing efforts, a weak process here could severely counteract your promotional efforts and leave you wondering why your marketing efforts aren’t paying off. In this episode of the Physical Therapy Owners Club podcast, Nathan Shields and Adam Robin discuss what owners need to do in order to maximize their marketing efforts by getting every referral to show up for that first visit. Their insights bring so much value to maximizing new patient flow. Start driving more patients into your clinic when you tune in!
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(This episode is taken from a Facebook Live event in the Physical Therapy Owners Club Facebook Group).

About Adam Robin

Adam has been committed and driven to make a positive impact in the world of physical rehabilitation. Adam, with the help and guidance of mentors, founded Southern Physical Therapy Clinic, Inc. in 2019 and has since developed a passion for leadership. He continues to work closely with business consultants to continue to grow Southern to be everything that it can be.
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During his spare time, Adam enjoys spending time with his family and friends. He enjoys challenging himself with an eager desire to continuously learn and grow both personally and professionally. Adam enjoys a commitment to recreational exercise, and nutrition, as well as his hobbies of playing golf and guitar.
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Adam is inspired by people who set out to accomplish great things and then develop the discipline and lifestyle to achieve them. Adam focuses on empowering and coaching his team with the primary aim of developing “The Dream Team” that provides the absolute best patient experience possible. He believes that when you can establish a strong culture of trust you can create an experience for your patients that will truly impact their lives in a positive way.

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