Hear about a game-changing policy that transformed Kristi's clinic, significantly boosting collections and revenue. Kristi's approach tackled challenges such as a surge in cancellation rates and a dramatic loss in revenue due to SEO changes. This led to a remarkable financial turnaround that will leave you in awe. Her journey is a true testament to the power of resilience, smart policy implementation, and the crucial role of clear communication with patients. In this episode, you'll discover how Kristi tackled misconceptions about medical bill payments and navigated the nuances of legal and ethical considerations.
Get ready to reshape the way you run your physical therapy clinic with these valuable insights.
𝐀𝐛𝐨𝐮𝐭 𝐊𝐫𝐢𝐬𝐭𝐢 𝐏𝐥𝐮𝐧𝐤
Dr. Plunk is the owner of Beyond Therapy and Wellness, a women's health PT clinic in Fort Worth, Texas. She opened her clinic in 2012 when there were very few pelvic floor therapists. She knew there was a need for a different kind of space that catered to pelvic rehab and those in chronic pain. She has always had a passion for treating patients using brain and body. She understands that meeting patients where they are mentally, emotionally, and physically is of utmost importance and is a value that is held close and expressed through all her team members.
She is a graduate of Texas Tech University Health Sciences Center where she received her Master’s in Physical Therapy. She received her Doctorate in physical therapy from Evidence In Motion with a focus on practice management. She then continued her postgraduate training and received her board Certification as a Women’s Health Physical Therapy Specialist in 2016.
After graduating in 2006, she worked treating orthopedic and neurological injuries. She also developed and implemented a continence improvement program in skilled nursing. She then worked in NYC as program director of pelvic health and lymphedema at a large outpatient physical therapy facility and expanded the program to three of the company’s locations. She returned to her home state of Texas and opened Beyond Therapy and Wellness, in 2012.
During her off-time, Kristi enjoys spending time with her husband, Marshall, son Caleb and daughter Charlotte.
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