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I advise my directors to manage by the metrics. Emotional decision-making can cloud judgment, but objective decisions, consistent with our values, are crucial. If you're not measuring key indicators, your decisions may be driven by emotions, and you won't have a clear picture of the desired outcome. Without measurement, you have zero control over the outcome.
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Two critical stats to measure include skilled units and over-the-counter collections. Skilled units indicate the capacity and quality of services provided, while over-the-counter collections provide insight into revenue generation throughout the revenue lifecycle.
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By embracing data-driven decision-making and measuring these vital statistics, you can gain control over your business's outcomes and drive it toward success.
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Be Blessed,
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Adam Robin, PT, DPT
https://linktr.ee/Dr.AdamRobin
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#DataDrivenDecisions #BusinessMetrics #SuccessFactors